Privacy Policy

Last updated: December 19, 2025

VolkovDIGITAL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or use our mobile applications.

1. Information We Collect

1.1 Information You Provide

We may collect the following types of information that you voluntarily provide:

• Contact Information: Name and email address
• Account Information: When you sign in using Apple ID or Google ID, we receive your name, email address, and unique account identifier
• Payment Information: In-app purchase and subscription data (processed securely by Apple App Store or Google Play)
• Communications: Messages, feedback, and correspondence with us

1.2 Information Collected Automatically

When you access our website or mobile applications, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Log Information: Access times, pages viewed, IP address, and the page you visited before navigating to our services
• Usage Data: Information about how you use our services, including features accessed, actions taken, and app performance data

Note: We do not collect precise location (GPS) data.

1.3 Information from Mobile Applications

Our mobile applications may collect:

• Authentication Data: Apple ID or Google ID information when you choose to sign in with these services
• Analytics Data: App usage statistics and crash reports via Firebase Analytics
• Device Identifiers: For analytics and app functionality purposes
• Push Notification Tokens: If you opt-in to receive notifications
• Purchase History: In-app purchases and subscription status (processed by Apple/Google)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Communicate with you about products, services, and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and security incidents
• Personalize and improve your experience
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and marketing
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: Processing necessary to comply with applicable laws

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations (hosting, analytics, payment processing) under strict confidentiality agreements
• Legal Requirements: When required by law, legal process, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit consent to share information

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with our service providers
• Compliance with applicable data protection laws

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:

• Duration of our ongoing relationship with you
• Legal obligations requiring data retention
• Statute of limitations for potential legal claims
• Guidelines issued by relevant data protection authorities

7. Your Rights

7.1 Rights for All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent at any time

7.2 Additional Rights for EEA/UK Residents (GDPR)

If you are located in the EEA or UK, you also have the right to:

• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing of your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Lodge a Complaint: File a complaint with your local data protection authority

7.3 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt-out of the sale or sharing of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights
• Right to Limit: Limit the use and disclosure of sensitive personal information

To exercise these rights, please contact us at privacy@volkovdigital.com or call +374 98 115 674.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website

You can control cookie settings through your browser preferences. Our mobile applications do not use cookies but may use device identifiers for analytics purposes as described above.

10. Third-Party Services

Our applications and website use the following third-party services:

• Sign in with Apple: Authentication service by Apple Inc. — Apple Privacy Policy
• Sign in with Google: Authentication service by Google LLC — Google Privacy Policy
• Firebase Analytics: App analytics and crash reporting by Google — Firebase Privacy
• Apple App Store: In-app purchases and subscriptions — Apple Privacy Policy
• Google Play: In-app purchases and subscriptions — Google Privacy Policy
• Firebase Cloud Messaging: Push notifications delivery

These third parties have their own privacy policies governing data collection and use. We encourage you to review them.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

12. Third-Party Links

Our website and applications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page with an updated revision date
• Sending an email notification (for significant changes)
• Displaying a notice in our applications

Your continued use of our services after changes become effective constitutes acceptance of the modified Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• General Inquiries: info@volkovdigital.com
• Privacy Requests: privacy@volkovdigital.com
• App Support: support@volkovdigital.com
• Phone: +374 98 115 674
• Address: N. Shengavit 11 Str., Bldg. 37, Apt. 7, Yerevan 0074, Armenia

15. Data Protection Officer

For data protection inquiries, you may contact our data protection representative:

• Email: privacy@volkovdigital.com